Shipping And Returns

Shipping & Returns

Shipping & Payment Policy


Accepted Methods of Payment

Credit Card (All payments completed by Paypal)

Check/Money Order

Cash On Delivery


Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.


Mailing Address For Check/Money Order


Craft Heaven

Returns Department Tracking

315 Babbacombe Road



Shipping Policy


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.




We use the following carriers to deliver our orders:



Royal Mail


Order Tracking


If a tracking No. is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class Royal Mail will not have tracking numbers.


Shipping Rates


The rate charged for the shipping of your order is based on your order total. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Back Orders


If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.